Accessibility Statement


Waste Solutions Canada Inc. is dedicated to creating an inclusive and accessible environment for all individuals, including those with disabilities. This commitment is grounded in our adherence to the Accessibility for Ontarians with Disabilities Act (AODA), and it reflects our pledge to eliminate barriers and ensure equal access to our goods, services, and facilities.



The purpose of this Accessibility Policy is to articulate Waste Solutions Canada Inc. unwavering commitment to meeting the accessibility needs of individuals with disabilities and to comply with the AODA standards.


Policy Statement

1. Accessibility Standards


1.1 Compliance: Waste Solutions Canada Inc. is committed to full compliance with the accessibility standards outlined in the AODA and its associated regulations.


2. Customer Service


2.1 Service Excellence: Waste Solutions Canada Inc. pledges to deliver excellent customer service to all individuals, irrespective of disabilities. Our policies, practices, and procedures will align with the principles of dignity, independence, integration, and equal opportunity.


2.2 Communication: We will communicate with individuals with disabilities in ways that take into account their disabilities. This includes training staff on how to interact and communicate with people with various types of disabilities to provide the best service possible.


2.3 Assistive Devices: Waste Solutions Canada Inc. welcomes the use of assistive devices by individuals with disabilities to access our goods and services.


3. Information and Communication


3.1 Accessible Formats: Waste Solutions Canada Inc. is committed to making all information and communications accessible. Upon request, we will provide information in accessible formats or with communication supports to accommodate various disabilities.


3.2 Websites and Digital Content: Our digital content, including websites and applications, will conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.




4.1 Recruitment: Waste Solutions Canada Inc. is committed to fair and accessible employment practices. We will consider the accessibility needs of job applicants and provide accommodations during the recruitment process.


4.2 Workplace Accommodations: We will provide necessary workplace accommodations for employees with disabilities to ensure they can perform their duties effectively.


4.3 Training: Waste Solutions Canada Inc. will provide ongoing training for employees on Ontario's accessibility laws and on the Human Rights Code, particularly as they relate to people with disabilities. Training will be provided in a manner that best suits the duties of the individuals.


5. Design of Public Spaces


5.1 Inclusive Design: Currently Waste Solutions Canada Inc. does not maintain any publicly available spaces. If at such time this changes, accessibility principles will be considered into the design of public spaces, ensuring they are inclusive and barrier-free for everyone.


Feedback Process


Waste Solutions Canada Inc. welcomes feedback on how we provide accessible customer service. Feedback can be provided by telephone, in writing, or by email. All feedback will be directed to our customer care team at 1-877-488-4088 or at and will be actioned appropriately.